Frequently Asked Questions

Here’s how it works…

Got a corporate event, workshop, or luncheon and want to provide easy, healthy food and refreshments for staff or attendees?

  • Browse our menu of healthy, tasty food and add selections to your order
  • Enter your delivery address and your desired delivery time slot (for next day orders, make sure you’ve submitted your request by 4pm the day before)
  • Check out and leave it to us. Save your account and order again

General / Food Questions

Do you cater on evenings or weekends?

Yes, we do, but these aren’t as easy to arrange via a website ordering system.  Please contact us using our website form and we’ll be in touch to discuss options. Note: There is a minimum order of $250 and an increased delivery cost on weekends.

How much food should I order?

Check out the recommendations for each item – if not noted, the item is a single serving. There is also sizing noted (weights or sizes) in the table at the bottom of each item.

Do you accept special dietary requests?

Of course we do. See the attributes table for allergens under each item first. For common allergens, you can choose from the items as you go – otherwise you can make a note at the end for more specific requirements.

Account / Ordering Questions

What if I forgot my account password?

Hey, we all do that occasionally. Keep trying emails and the Forgotten password buttons. In a flat spin? Contact the office or email through your order and we’ll make sure your guests get a feed.

How do I pay?

We accept all major credit cards via the web portal.

What if I need to change or cancel my order?

Adjustments can be easily done before the 4pm cut-off time on the day prior – if it’s after that, give us a call and we’ll see what we can do (no promises!).

Orders can be cancelled with more than 24 hours notice with no penalty.

What are your order cutoff times and requirements?

Order deadlines are at 4pm on the day prior, via the website.

If you’re after the cutoff time: Call the administration team IMMEDIATELY! We are great at making last-minute arrangements, but we need to know ASAP. A phone call is the best way to make it happen FAST.

I have a problem with my order – what do I do?

Our office is manned 9 – 5 Monday to Friday for calls, texts or emails. Calling is recommended if it is urgent (but note that no one will answer after hours). Contact us on:
08 83521334

Do you offer catering for other events? I can't find what I want.

Of course we do! We regularly cater for weddings, buffet events, large outdoor events, functions, breakfasts and more, but those aren’t as easy to arrange via a website ordering system.  Please contact us using our website form and we’ll be in touch to discuss options.

Delivery Questions

What are your delivery zones and costs?

Once you enter your address into the system, a delivery cost quote will be generated.  In summary:  Inner Metro $11, Metro $20, Outer Metro $30.

Do you offer multiple delivery time slots?

Yes, please place one order for each delivery time slot required.

Can’t find the answer you’re looking for?

Contact Us