Here’s how it works…
Got a corporate event, workshop, or luncheon and want to provide easy, healthy food and refreshments for staff or attendees?
- Browse our menu of healthy, tasty food and add selections to your order
- Enter your delivery address and your desired delivery time slot (for next day orders, make sure you’ve submitted your request by 4pm the day before)
- Check out and leave it to us. Save your account and order again
General / Food Questions
Do you cater on evenings or weekends?
Yes, we do, but these aren’t as easy to arrange via a website ordering system. Please contact us using our website form and we’ll be in touch to discuss options. Note: There is a minimum order of $590 and an increased delivery cost on weekends.
How much food should I order?
Check out the recommendations for each item – if not noted, the item is a single serving. There is also sizing noted (weights or sizes) in the table at the bottom of each item. If you are still unsure, please contact us via email or phone, we do this all the time and are here to help.
Do you accept special dietary requests?
Of course we do. See the attributes table for allergens under each item first. For common allergens, you can choose from the items as you go – otherwise you can make a note at the end for more specific requirements.
Do you cater for large private or corporate events?
Yes, we are experienced caterers in larger events and have more example menu’s that you can request via our catering team. catering@let-them-eat.com.au
How does the food come packaged?
All food is supplied in share brown catering boxes with a clear window lid unless you click for individual packaging.
All orders have serviettes included.
Does the food come labelled?
Requests can be made to label all dietaries on check out in the notes section. If you are unsure please contact the office on 8352 1334 or catering@let-them-eat.com.au
What comes with the food for service?
All orders come with serviettes supplied. if you require plates or cutlery please order through the consumables page.
Individual items that require packaging i.e. compostable cups with 2L Juice will have it specified in the description of that item.
Is there Halal friendly options?
Yes! Majority of our food is Halal friendly. We do use some pork products in our sandwich/wraps/rolls fillings and alcohol based products in some items. If you are unsure please contact the office on 8352 1334 or catering@let-them-eat.com.au
Account / Ordering Questions
What if I forgot my account password?
Hey, we all do that occasionally. Keep trying emails and the Forgotten password buttons. In a flat spin? Contact the office 8352 1334 or email catering @let-them-eat.com.au through your order and we’ll make sure your guests get a feed.
How do I pay?
We accept all major credit cards via the web portal. If you are a business customer and require an account please contact us on the phone 8352 1334 or via email catering @let-them-eat.com.au and we can quickly set up an account for you. Payment then can be made via bank transfer or via the ‘online payments’ button on the tax invoice emailed to you.
What if I need to change or cancel my order?
Adjustments can be easily done before the 4pm cut-off time on the day prior – if it’s after that, give us a call 8352 1334 and we’ll see what we can do (no promises!).
Orders can be cancelled with more than 24 hours notice with no penalty.
What are your order cutoff times and requirements?
Order deadlines are at 4pm on the day prior, via the website.
If you’re after the cutoff time: Call the administration team IMMEDIATELY! We are great at making last-minute arrangements, but we need to know ASAP. A phone call is the best way to make it happen FAST.
8352 1334
I have a problem with my order – what do I do?
Our office is manned 9 – 5 Monday to Friday for calls, texts or emails. Calling is recommended if it is urgent (but note that no one will answer after hours). Contact us on:
08 83521334
0434 574 368
catering@let-them-eat.com.au
Do you offer catering for other events? I can't find what I want.
Of course we do! We regularly cater for weddings, buffet events, large outdoor events, functions, breakfasts and more, but those aren’t as easy to arrange via a website ordering system. Please contact us using our website form and we’ll be in touch to discuss options.
I'm a business and I require an account?
If you are a business customer and require an account please contact us on the phone 8352 1334 or via email catering@let-them-eat.com.au and we can quickly set up an account for you. *
I have previously order through Let Them Eat via account and want to use online ordering
This is an easy fix! Set up an account online and then email catering@let-them-eat.com.au, let us know your account name and we can convert to account customer
Delivery Questions
What are your delivery zones and costs?
Once you enter your address into the system, a delivery cost quote will be generated. In summary:
Inner Metro $20.40
Metro $30.70
Outer Metro $46.00
If you post code doesn’t come up you may be outside of this area. Please contact the office and we can provide a quote determined by the distance from the production kitchen.
Do you offer multiple delivery time slots?
Yes, please place one order for each delivery time slot required.
Why am I being charged?
Our Coffee/Tea Station incurs a pick up fee of $12.75.
This small charge is to cover some of the cost for a delivery driver to return to your catering location and pick up the equipment at the conclusion of your event.
What if I want to pick up my order?
Yes, you can pick up your order from one of our store locations. However as your order is prepared in our production kitchen, it still needs to be delivered to our store for pick up. Therefore the delivery charge remains. If you have any queries please contact the office on 8352 1334 or catering@let-them-eat.com.au
